Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July … in Intelligent Systems and Computing) .


This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics,humancomputerinteraction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics,and privacy, among others, and covers applications in many areas, fromhealthcareto education, transportation, and the economy.Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July1620, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

Authors: Jim Spohrer, Christine Leitner, Leitner, Christine, Spohrer, Jim

Date: 10 July 2020

Upload Date: 7/13/2020 11:35:57 AM

Format: pdf

Pages: 346

OCR:

Quality:

Language: English

ISBN / ASIN: 3030510565

ISBN13:

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